Free UK Delivery on orders over £15.00 (excludes birthday crowns & floral hangers). Turnaround 7-14 working days



T&Cs

Caitlyn Rose ~ Handcrafted felt pretties

I take great care when making each and every item, I use only EN71 compliant felt, meaning it contains no chemicals and us deemed safe for use even in newborn toys, and always try my very best to ensure any embellishments and finishings are securely adhered. However, I strongly advise that children under 36 months only wear any hair accessories under adult supervision, and that all hair clips and headbands are removed before sleeping, regardless of age.

Each of my pretties are lovingly handmade to order, created just for you, therefor there may be slight variations in the finish of your pretty to that of the sample photographed.

Thank you for shopping small. Stay safe

All items are sold individually, unless title and listing states 'set's.

SHIPPING

Please familiarise yourself with my turnaround and shipping information.

From January 1st 2021 we are going eco friendly and all of our packaging will be recyclable! This includes any stickers, tape, and labels. 

As a part of our eco friendly ethos we will no longer be obtaining individual proof of postage receipts, to cut down on paper used. We can however provide you with a digital copy of your postage label should you require it.

 HOW WE USE AND STORE YOUR INFORMATION

I am required by law to collect certain information from my customers in order to fulfil each order. The contact details you provide are stored within my website providers data base. My website and laptop are password protected with only myself having access. I will use these details only to fulfil and dispatch your order.

I am required to share certain information, namely your name and address, with royal mail to enable me to purchase postage labels.

I will not share or disclose your details out to any third party companies, nor will I use them to contact you for any reason other than directly associated to your order, unless you have signed up to my email newsletter list.

 

REFUNDS AND RETURNS

In the unlikely (but not impossible) event of royal mail losing/not delivering a signed /tracked package please note that I am only able to investigate after 28 working days - as stated by royal mail in their lost postage claims policies. Refunds will only be able to be offered once the case has been investigated by royal mail.

As per distance selling law you are entitled to a refund or exchange for any unused or damaged upon arrival item within 7 days of receiving the item.

You must contact me within 7 days of receiving your item, and you must post the item back to me, unused and in its original condition and packaging, within 14 days of receiving the item.

Refunds/Exchanges will NOT be given to any items which have been used, or removed from their packaging, or which are not processed within the timescales above.

There are NO refunds or returns on custom made, personalised, sale or discounted items.

 

CONTACT INFORMATION 

Email : rose_28@mail.com 

DM via Instagram @caitlyn_rose_

Caitlyn Rose

2 Recreation Road

Mansfield 

Nottinghamshire 

NG20 9AS